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Customer Discovery

What is SONAR in the context of business?

9 mins
This article explains how the scientific principles of SONAR apply to startups, helping founders navigate market uncertainty through active feedback and passive observation without the usual marketing fluff.

What is Social Selling?

6 mins
Social selling is the strategic process of developing professional relationships via social media to drive business growth and sales without relying on traditional cold outreach.

What is Cold Outreach?

6 mins
Cold outreach is the proactive process of contacting potential customers without prior interaction to validate products, generate leads, and build initial traction for a new business.

What is Confirmation Bias?

3 mins
Confirmation bias is the tendency to value evidence that supports your existing beliefs. For founders, this mental trap can distort market research and lead to product failure.

What is a Pain Point?

3 mins
A practical look at identifying and categorizing customer problems to ensure your startup solves a real need rather than just a minor annoyance.